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How to Book/Make an Enquiry
Fill out this enquiry form and my reply will also include my availability and tour price.

Payment
To confirm a tour booking I do require your credit card details which can be sent via secure booking form, email or by phone. Details including name on card, credit card number, expiry date and security number (last 3 digits on back of VISA/MASTERCARD or for AMEX users it is the 4 digit code on the front of the card).
Your credit card will not be charged but will only be used to guarantee the booking. You can then pay by euro currency/cash in Malta. If however you decide to pay by card a 3% admin fee is added to the total amount.

Booking/Cancellation Policy
You can cancel a confirmed tour, for whatever reason..more than 15 days before a tour date and you will not be charged anything except for any type of Refund Exclusions (see below).

If you have to cancel within 14 days of the tour for any of the following reasons:

a) the cruise liner or the airline will not arrive in Malta due to a reschedule of its service
b) your flight or cruise ship does not arrive in Malta due to 'adverse or extreme weather' conditions which prevents your from arriving in
Malta in time for your tour

You will not be charged anything except for any type of Refund Exclusions (see below) providing that you advise me BEFORE the tour date/time by calling or text + (356) 9944 4175 or email to joan@maltatourguide.com. Failing to advise me may result in charges according to the Cancellation Charges mentioned below.

Refund Exclusions
Refunds for services which I have booked specifically on your behalf such as the Hypogeum, Shows or any other type 'Ad Hoc' service which requires a 'non refundable' payment to guarantee will not refunded.

Cancellation Charges
If you cancel the tour for any other reason which is not mentioned above, including medical, within 14 days of the tour date the following cancellation charges may apply:

14 days to 8 days before the tour date - 50% of the tour amount is charged
8 days to 4 days before the tour date - 75% of the tour amount is charged
3 days to day of the tour - full amount will be charge

If I have to cancel
If I have to cancel a tour due to an illness or a situation which prevents me from doing your tour I will advise you as soon as possible. You will have the opportunity to receive a full refund or I will send one of my colleagues to replace me if you agree.

© 2013 Joan Sheridan Freelance Tour Guide. All rights reserved.